Assembly bill · A10796 (2025-26)
Prohibits state agency hotlines from relying exclusively on automated answering systems
New York State Assembly
Sponsor: Charles Fall (Assembly Member, District 61, Democratic)
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From NY Open Legislation, the NY Senate and Assembly, and official rosters. This record was last updated Oct 21, 2026. About our data
Summary
Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.
Summary from NY Open Legislation. How we handle summaries
Amends the State Technology Law.
Where it stands
Assigned to a committee for review.
- Introduced
- In committee
- Up for a vote
- Passed one chamber
- Passed
- Enacted
Committee
Governmental Operations · New York State Assembly
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Full history
- Apr 1, 2026
Referred to committee
REFERRED TO GOVERNMENTAL OPERATIONS
NY Assembly
Read the record
- Read on NY Senate (opens in a new tab) The official record on nysenate.gov.