Relates to requiring state agencies to offer an option to speak to a live agency representative

Latest action May 12, 2026

Requires state agencies to offer an option for a member of the public to speak to a live agency representative when contacting such agency.

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Where it stands

Out of committee and scheduled for a vote by the full chamber.

Introduced
In committee
Up for a vote
Passed one chamber
Passed
Enacted

New York State Senate

Same as A8762, the matching bill in the Assembly.

Amends the Executive Law.

Committee

Finance · New York State Senate

Also referred to Governmental Operations · New York State Assembly.

Purpose, from the sponsor's memo

To have the option for the public to be able to speak to a live repre- sentative at a state agency avoiding prompts

Filed with the bill. Read it on nysenate.gov (opens in a new tab)

Recorded votes

Vote: Committee vote · Finance
Senate FinanceMay 12, 2026Result: passed
(20) (0) (0) (2)
Vote: Committee vote · Finance
Senate FinanceMay 28, 2025Result: passed
(22) (0) (0) (0)

The sponsor's argument

Why Peter Oberacker says this is needed

This legislation would make it easier for, individuals to contact state agencies when they need assistance on a state related matter. All too often, especially since the pandemic, you need to go through many prompts and wait for an unreasonable amount of time only to be discon- nected and having to start all over again.

This is the sponsor's own case for the bill, quoted from their memorandum. It is not Agora's description of what the bill does.

Full history

May 12, 2026
Reported out of committee
REPORTED AND COMMITTED TO RULES
NY Senate
May 5, 2026
Held for Consideration in Governmental Operations
HELD FOR CONSIDERATION IN GOVERNMENTAL OPERATIONS
NY Assembly
Mar 10, 2026
In committee
NOTICE OF COMMITTEE CONSIDERATION - REQUESTED
NY Senate
Jan 7, 2026
Referred to committee
REFERRED TO FINANCE
NY Senate
Jan 7, 2026
Referred to committee
REFERRED TO GOVERNMENTAL OPERATIONS
NY Assembly

Show full history (6 earlier events)

Jun 13, 2025
In committee
COMMITTED TO RULES
NY Senate
Jun 4, 2025
Advanced to Third Reading
ADVANCED TO THIRD READING
NY Senate
Jun 2, 2025
Referred to committee
REFERRED TO GOVERNMENTAL OPERATIONS
NY Assembly
May 29, 2025
2ND Report CAL.
2ND REPORT CAL.
NY Senate
May 28, 2025
1ST Report CAL.1342
1ST REPORT CAL.1342
NY Senate
Jan 8, 2025
Referred to committee
REFERRED TO FINANCE
NY Senate

About this record

Summary: The summary comes from NY Open Legislation, the New York State Senate's public record. For more, see How we handle summaries.
Source: From NY Open Legislation, the NY Senate and Assembly, and official rosters. This record was last updated Oct 30, 2026. About our data

Read the record

Read on NY Senate (opens in a new tab) The official record on nysenate.gov.

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