Relates to call centers for gas and electric corporations

Latest action Mar 7, 2025

Relates to call centers for gas and electric corporations.

Not chosen yet

Where it stands

Signed into law.

Introduced
In committee
Up for a vote
Passed one chamber
Passed
Enacted

New York State Senate

Same as A2579, the matching bill in the Assembly.

Amends the Public Service Law.

Committee

Energy · New York State Assembly

Also referred to Rules · New York State Assembly, Rules · New York State Senate.

Purpose, from the sponsor's memo

This is a chapter amendment that makes changes to provisions of L.2024, c.675, which modifies requirements for call center relocation for gas or electric corporations.

Filed with the bill. Read it on nysenate.gov (opens in a new tab)

Recorded votes

Vote: Floor vote
NY SenateFeb 12, 2025Result: passed
(56) (3) (0) (4)
Vote: Committee vote · Rules
Senate RulesJan 27, 2025Result: passed
(18) (2) (0) (1)

The sponsor's argument

Why Jessica Ramos says this is needed

Public utilities, such as gas or electric corporations, must provide call center customer assistance in order to field various inquiries from their customers, which could come via phone or in writing. Such inquiries cover a wide range of topics, including initiation or termi- nation of services, billing, metering, company policies and procedures, and referring customers to social service agencies or emergency services. The ability to work remotely provides flexibility for workers and greater access to employment opportunities; as such, flexibility improves recruitment and retention of employees. Workers at call centers should be able to take advantage of remote work without fear of losing their jobs. This legislation is a negotiated change to the underlying chapter.

This is the sponsor's own case for the bill, quoted from their memorandum. It is not Agora's description of what the bill does.

Full history

Mar 7, 2025
Sent to the executive
DELIVERED TO GOVERNOR
NY Senate
Mar 7, 2025
Signed
SIGNED CHAP.107
NY Senate
Mar 5, 2025
Ordered to Third Reading Rules CAL.96
ORDERED TO THIRD READING RULES CAL.96
NY Assembly
Mar 5, 2025
Passed a chamber
PASSED ASSEMBLY
NY Assembly
Mar 5, 2025
Substituted
SUBSTITUTED BY S2679
NY Assembly

Show full history (8 earlier events)

Feb 12, 2025
Sent to the executive
DELIVERED TO ASSEMBLY
NY Senate
Feb 12, 2025
Passed a chamber
PASSED SENATE
NY Senate
Feb 12, 2025
Referred to committee
REFERRED TO ENERGY
NY Assembly
Feb 4, 2025
Reported out of committee
REPORTED REFERRED TO RULES
NY Assembly
Feb 4, 2025
Rules Report CAL.96
RULES REPORT CAL.96
NY Assembly
Jan 27, 2025
Ordered to Third Reading CAL.162
ORDERED TO THIRD READING CAL.162
NY Senate
Jan 22, 2025
Referred to committee
REFERRED TO RULES
NY Senate
Jan 17, 2025
Referred to committee
REFERRED TO ENERGY
NY Assembly

About this record

Summary: The summary comes from NY Open Legislation, the New York State Senate's public record. For more, see How we handle summaries.
Source: From NY Open Legislation, the NY Senate and Assembly, and official rosters. This record was last updated Oct 21, 2026. About our data

Read the record

Read on NY Senate (opens in a new tab) The official record on nysenate.gov.

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