Requires that gas and electric corporations provide in-person customer service representatives and maintain a publicly accessible outage and emergency tracking…

◆ The sponsor's argument

Why Peter Oberacker says this is needed

Reliable utility service is essential for New York residents and busi- nesses. During outages or emergencies, customers must be able to access accurate information and speak directly with a live representative. Too often, utility customers encounter automated systems and long wait times when attempting to report outages or obtain assistance. This bill ensures utility companies maintain in-person customer service represen- tatives available by phone to respond to customer concerns. In addi- tion, requiring utilities to operate a publicly accessible website with real-time outage and emergency updates will improve transparency and communication. Providing timely information on the nation of outages and estimated restoration times allows residents and local officials to plan accordingly. By strengthening communication standards and public accountability, this legislation ensures utility providers meet basic service expectations and improves emergency preparedness across New York State.

This is the sponsor's own case for the bill, quoted from their memorandum. It is not Agora's description of what the bill does.