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Local law · Int 0170-2026

Requiring the 311 customer service center to provide live chat functionality

New York City Council

Latest action Jan 29, 2026

Sponsor: Eric Dinowitz (Council Member, District 11, Democratic)

Official titleShow

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide live chat functionality

The heading above is this same sentence with its legal opening removed. No words were added, changed or reordered.

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From the NYC Council's legislative record (Legistar) and official rosters. This record was last updated Aug 1, 2026. About our data

Summary

This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors.

Summary from NYC Council (Legistar). How we handle summaries

Where it stands

Assigned to a committee for review.

  1. Introduced
  2. In committee
  3. Up for a vote
  4. Passed one chamber
  5. Passed
  6. Enacted

Committee

Committee on Technology

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Cosponsors

3

Cosponsors in the order the New York City Council lists them.

  • Democratic3

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Full history

  1. Jan 29, 2026

    Introduced

    This Introduction was Introduced by Council

    NYC Council

  2. Jan 29, 2026

    Referred to committee

    This Introduction was Referred to Comm by Council to the Committee on Technology

    NYC Council

Read the record