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Local law · Int 0584-2024

Providing an estimated wait time to 311 call center customers

Official titleShow

A Local Law to amend the administrative code of the city of New York, in relation to providing an estimated wait time to 311 call center customers

The heading above is this same sentence with its legal opening removed. No words were added, changed or reordered.

Latest action Jun 24, 2024

New York City Council

Sponsor

Eric Dinowitz

Council Member, District 11 · Democratic

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Summary

This bill would require the 311 call center to implement a virtual queue system that provides an estimated wait time for telephone callers. The bill would require this feature to be in place on June 30, 2025.

Summary from NYC Council (Legistar). How we handle summaries

From the NYC Council's legislative record (Legistar) and official rosters. This record was last updated Aug 1, 2026. About our data

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Where it stands

Became law without the Mayor's signature.

  1. Introduced
  2. In committee
  3. Up for a vote
  4. Passed one chamber
  5. Passed
  6. Enacted

Committee

Committee on Technology

Cosponsors

Shahana K. Hanif, James F. Gennaro and 9 others

Cosponsors in the order the New York City Council lists them.

  • Democratic9
  • Republican1

This bill has cosponsors from more than one party.

Party is shown for the 10 cosponsors who are on Agora.

Shown in neutral colors by design; Agora is non-partisan.

Names without a link are in the official record but not on Agora.

Recorded votes

  • Vote: Approved by Council

    NYC CouncilMay 23, 2024Result: passed

    (49) (0) (0) (2)

  • Vote: Approved by Committee

    Committee on TechnologyMay 23, 2024Result: passed

    (3) (0) (0) (2)

Full history

  1. Jun 24, 2024

    Returned unsigned by the Mayor

    This Introduction was Returned Unsigned by Mayor

    NYC Council

  2. Jun 22, 2024

    Adopted

    This Introduction was City Charter Rule Adopted

    Administration

  3. May 23, 2024

    Committee vote

    A motion was made that this Introduction be Approved by Committee approved by Roll Call.

    Committee on Technology

  4. May 23, 2024

    Passed a chamber

    A motion was made that this Introduction be Approved by Council approved by consent Roll Call.

    NYC Council

  5. May 23, 2024

    Amended

    This Introduction was Amended by Committee

    Committee on Technology

Show full history (7 earlier events)
  1. May 23, 2024

    This Introduction Was Amendment Proposed by Comm

    This Introduction was Amendment Proposed by Comm

    Committee on Technology

  2. May 23, 2024

    Hearing held

    This Introduction was Hearing Held by Committee

    Committee on Technology

  3. May 23, 2024

    Sent to the executive

    This Introduction was Sent to Mayor by Council

    NYC Council

  4. Apr 25, 2024

    Hearing held

    This Introduction was Hearing Held by Committee

    Committee on Technology

  5. Apr 25, 2024

    Held over

    This Introduction was Laid Over by Committee

    Committee on Technology

  6. Mar 7, 2024

    Introduced

    This Introduction was Introduced by Council

    NYC Council

  7. Mar 7, 2024

    Referred to committee

    This Introduction was Referred to Comm by Council to the Committee on Technology

    NYC Council