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Local law · Int 0587-2024

Requiring the 311 customer service center to conduct customer satisfaction surveys after each 311 request for service or complaint is closed and to publish 311…

Official titleShow

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to conduct customer satisfaction surveys after each 311 request for service or complaint is closed and to publish 311 request and survey data each month

The heading above is this same sentence with its legal opening removed. No words were added, changed or reordered.

Latest action Feb 24, 2025

New York City Council

Sponsor

Eric Dinowitz

Council Member, District 11 · Democratic

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Summary

This bill would require the 311 customer service center to conduct customer satisfaction surveys after each individual call is deemed resolved, complete, or closed and provide the customer with an option to ask for the service request or complaint to be reopened. 311 would be required to publish information on its website every month illustrating the number of request or complaints that were received, the satisfaction and resolution rates of each agency, and the number of requests or complaints that an individual asked to be reopened.

Summary from NYC Council (Legistar). How we handle summaries

From the NYC Council's legislative record (Legistar) and official rosters. This record was last updated Aug 1, 2026. About our data

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Where it stands

Became law without the Mayor's signature.

  1. Introduced
  2. In committee
  3. Up for a vote
  4. Passed one chamber
  5. Passed
  6. Enacted

Committee

Committee on Governmental Operations, State & Federal Legislation

Cosponsors

Erik D. Bottcher, Darlene Mealy and 16 others

Cosponsors in the order the New York City Council lists them.

  • Democratic15
  • Republican1

This bill has cosponsors from more than one party.

Party is shown for the 16 cosponsors who are on Agora.

Shown in neutral colors by design; Agora is non-partisan.

Show the full list (18 names)

Names without a link are in the official record but not on Agora.

Recorded votes

  • Vote: Approved by Council

    NYC CouncilJan 23, 2025Result: passed

    (48) (0) (0) (2)

  • Vote: Approved by Committee

    Committee on Governmental Operations, State & Federal LegislationJan 23, 2025Result: passed

    (9) (0) (0) (0)

Full history

  1. Feb 24, 2025

    Returned unsigned by the Mayor

    This Introduction was Returned Unsigned by Mayor

    NYC Council

  2. Feb 22, 2025

    Adopted

    This Introduction was City Charter Rule Adopted

    Administration

  3. Jan 23, 2025

    Committee vote

    A motion was made that this Introduction be Approved by Committee approved by Roll Call.

    Committee on Governmental Operations, State & Federal Legislation

  4. Jan 23, 2025

    Passed a chamber

    A motion was made that this Introduction be Approved by Council approved by consent Roll Call.

    NYC Council

  5. Jan 23, 2025

    Amended

    This Introduction was Amended by Committee

    Committee on Governmental Operations, State & Federal Legislation

Show full history (7 earlier events)
  1. Jan 23, 2025

    This Introduction Was Amendment Proposed by Comm

    This Introduction was Amendment Proposed by Comm

    Committee on Governmental Operations, State & Federal Legislation

  2. Jan 23, 2025

    Hearing held

    This Introduction was Hearing Held by Committee

    Committee on Governmental Operations, State & Federal Legislation

  3. Jan 23, 2025

    Sent to the executive

    This Introduction was Sent to Mayor by Council

    NYC Council

  4. Sep 19, 2024

    Hearing held

    This Introduction was Hearing Held by Committee

    Committee on Governmental Operations, State & Federal Legislation

  5. Sep 19, 2024

    Held over

    This Introduction was Laid Over by Committee

    Committee on Governmental Operations, State & Federal Legislation

  6. Mar 7, 2024

    Introduced

    This Introduction was Introduced by Council

    NYC Council

  7. Mar 7, 2024

    Referred to committee

    This Introduction was Referred to Comm by Council to the Committee on Governmental Operations, State & Federal Legislation

    NYC Council