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Local law · Int 0640-2024

Requiring the 311 customer service center to accept requests for service and complaints using video call functionality

Official titleShow

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to accept requests for service and complaints using video call functionality

The heading above is this same sentence with its legal opening removed. No words were added, changed or reordered.

Filed at end of sessionLatest action Dec 31, 2025

New York City Council

Sponsor

Public Advocate Jumaane Williams

Summary

This bill would require that the 311 customer service center have the ability to conduct video calls. These calls would be required to use upon request standard real-time captioning services in English or the 10 designated citywide languages as defined by the Mayor’s Office: Spanish, Chinese (including Mandarin, Cantonese, and Taiwanese), Russian, Bengali, Haitian Creole, Korean, Arabic, Urdu, French, and Polish. The 311 customer service center would also be required to ensure that at all times at least three call takers fluent in American Sign Language are available.

Summary from NYC Council (Legistar). How we handle summaries

From the NYC Council's legislative record (Legistar) and official rosters. This record was last updated Sep 7, 2026. About our data

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Where it stands

The session ended before it was voted on. It was not defeated; it simply ran out of time, which is what happens to most legislation. It would have to be reintroduced.

  1. Introduced
  2. In committee
  3. Up for a vote
  4. Passed one chamber
  5. Passed
  6. Enacted
Filed at end of session

Committee

Committee on Technology

Cosponsors

Eric Dinowitz, Shahana K. Hanif and 2 others

Cosponsors in the order the New York City Council lists them.

  • Democratic4

Shown in neutral colors by design; Agora is non-partisan.

Full history

  1. Dec 31, 2025

    Filed

    This Introduction was Filed (End of Session)

    NYC Council

  2. Apr 25, 2024

    Hearing held

    This Introduction was Hearing Held by Committee

    Committee on Technology

  3. Apr 25, 2024

    Held over

    This Introduction was Laid Over by Committee

    Committee on Technology

  4. Mar 7, 2024

    Introduced

    This Introduction was Introduced by Council

    NYC Council

  5. Mar 7, 2024

    Referred to committee

    This Introduction was Referred to Comm by Council to the Committee on Technology

    NYC Council