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Local law · Int 0800-2026

Requiring the 311 customer service center to redirect requests for service or complaints to the appropriate agency

New York City Council

Latest action Sep 30, 2026

Sponsor: Lynn C. Schulman (Council Member, District 29, Democratic)

Official titleShow

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to redirect requests for service or complaints to the appropriate agency

The heading above is this same sentence with its legal opening removed. No words were added, changed or reordered.

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From the NYC Council's legislative record (Legistar) and official rosters. This record was last updated Aug 1, 2026. About our data

Summary

This bill would require the 311 customer service center (NYC311) to redirect requests for service or complaints to the agency with relevant jurisdiction. If an agency determines it does not have jurisdiction over a request for service or complaint, it must notify NYC311. Upon receiving the notification, NYC311 must reopen the request for service or complaint, reevaluate which agency has jurisdiction, forward the request or complaint to the appropriate agency, and notify the complainant of its action. Also, if an NYC311 complainant fills out a survey to reopen a request for service or complaint, NYC311 must follow similar processes to reevaluate agency jurisdiction; forward the request to reopen to the initial agency or reopen the request itself and forward the request for service or complaint to the correct agency, as appropriate; and notify the complainant of its action.

Summary from NYC Council (Legistar). How we handle summaries

Where it stands

Assigned to a committee for review.

  1. Introduced
  2. In committee
  3. Up for a vote
  4. Passed one chamber
  5. Passed
  6. Enacted

Committee

Committee on Technology

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Cosponsors

8

Cosponsors in the order the New York City Council lists them.

  • Democratic6
  • Republican2

This bill has cosponsors from more than one party.

Shown in neutral colors by design; Agora is non-partisan.

Full history

  1. Sep 30, 2026

    Hearing held

    This Introduction was Hearing Held by Committee

    Committee on Technology

  2. Sep 30, 2026

    Held over

    This Introduction was Laid Over by Committee

    Committee on Technology

  3. Mar 26, 2026

    Introduced

    This Introduction was Introduced by Council

    NYC Council

  4. Mar 26, 2026

    Referred to committee

    This Introduction was Referred to Comm by Council to the Committee on Technology

    NYC Council

Read the record