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Local law · Int 0852-2026

Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint and implement protocols providing…

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A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint and implement protocols providing proof of action

The heading above is this same sentence with its legal opening removed. No words were added, changed or reordered.

Latest action Apr 16, 2026

New York City Council

Sponsor

Nantasha M. Williams

Council Member, District 27 · Democratic

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Summary

This bill would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center (NYC311) must indicate in the description of the action taken on a 311 request or complaint in the 311 system that the responding agency is unable to resolve the request. The responding agency would also be required to indicate their ability to respond to a complaint or service request to NYC311. This bill would also require NYC311, in consultation with relevant agencies, to develop and implement protocols to provide proof of action taken when a responding agency resolves a 311 request for service or complaint.

Summary from NYC Council (Legistar). How we handle summaries

From the NYC Council's legislative record (Legistar) and official rosters. This record was last updated Aug 1, 2026. About our data

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Where it stands

Assigned to a committee for review.

  1. Introduced
  2. In committee
  3. Up for a vote
  4. Passed one chamber
  5. Passed
  6. Enacted

Committee

Committee on Technology

Cosponsors

Phil Wong, Shirley Aldebol and 1 other

Cosponsors in the order the New York City Council lists them.

  • Democratic2
  • Republican1

This bill has cosponsors from more than one party.

Shown in neutral colors by design; Agora is non-partisan.

Full history

  1. Apr 16, 2026

    Introduced

    This Introduction was Introduced by Council

    NYC Council

  2. Apr 16, 2026

    Referred to committee

    This Introduction was Referred to Comm by Council to the Committee on Technology

    NYC Council