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Local law · Int 0966-2024

Requiring that persons making 311 complaints or requests for service provide the 311 customer service center with identifying information

Official titleShow

A Local Law to amend the administrative code of the city of New York, in relation to requiring that persons making 311 complaints or requests for service provide the 311 customer service center with identifying information

The heading above is this same sentence with its legal opening removed. No words were added, changed or reordered.

Filed at end of sessionLatest action Dec 31, 2025

New York City Council

Sponsor

Robert F. Holden

Summary

This bill would require that the 311 customer service center (NYC311) collect identifying information from individuals making complaints or requests for service. NYC311 could only use such identifying information for internal purposes, and would be permitted to share such identifying information with responding agencies only upon request and representation by the responding agencies that necessary and appropriate steps will be taken to protect the privacy of that information. NYC311 would be required to anonymize information about complaints or requests for service before making it public and would not be authorized to share the identifying information collected under this bill with any third parties.

Summary from NYC Council (Legistar). How we handle summaries

From the NYC Council's legislative record (Legistar) and official rosters. This record was last updated Sep 7, 2026. About our data

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Where it stands

The session ended before it was voted on. It was not defeated; it simply ran out of time, which is what happens to most legislation. It would have to be reintroduced.

  1. Introduced
  2. In committee
  3. Up for a vote
  4. Passed one chamber
  5. Passed
  6. Enacted
Filed at end of session

Committee

Committee on Governmental Operations, State & Federal Legislation

Cosponsors

David M. Carr

Cosponsors in the order the New York City Council lists them.

  • Republican1

Shown in neutral colors by design; Agora is non-partisan.

Full history

  1. Dec 31, 2025

    Filed

    This Introduction was Filed (End of Session)

    NYC Council

  2. Jun 20, 2024

    Introduced

    This Introduction was Introduced by Council

    NYC Council

  3. Jun 20, 2024

    Referred to committee

    This Introduction was Referred to Comm by Council to the Committee on Governmental Operations, State & Federal Legislation

    NYC Council