Taxpayer Experience Improvement Act

Summary

Taxpayer Experience Improvement Act This bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information. Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system. The website also must include the longest wait time of any caller waiting to speak with an IRS representative; the estimated wait time to speak with an IRS representative; if a callback service is available or when such service is scheduled to be available; and certain monthly metrics, including the average and median wait times and call lengths. Further, the bill expresses the sense of Congress that, by 2028, the IRS should provide an option to receive a callback for any call that is not answered within five minutes. Finally, the bill requires the IRS to make available (via website or mobile application) to any taxpayer certain information, including tax returns, documents, notices, or letters sent to the taxpayer by the IRS or filed with (or sent to) the IRS by the taxpayer; the status of a federal tax return or refund; and an estimated date for receipt of a refund.

Summary from the Congressional Research Service. How we handle summaries

Where it stands

Passed one of the two chambers; it still needs the other.

House Committee on Ways and Means · U.S. House of Representatives

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Cosponsors

Related bills

• S. 3931TAS ActRelated bill
• S. 4302Improving IRS Customer Service ActRelated bill

As identified by Congress.gov.

Full history

1. Apr 28, 2026

   In committee

   Received in the Senate and Read twice and referred to the Committee on Finance.

   U.S. House

2. Apr 28, 2026

   Sent to the executive

   Received in the Senate and Read twice and referred to the Committee on Finance.

   U.S. Senate

3. Apr 27, 2026

   Considered Under Suspension of the rules. (consideration: cr H3101-3104)

   Considered under suspension of the rules. (consideration: CR H3101-3104)

4. Apr 27, 2026

   Considered Under Suspension of the rules. (consideration: cr H3101-3104)

   Considered under suspension of the rules. (consideration: CR H3101-3104)

5. Apr 27, 2026

   Considered Under Suspension of the rules. (consideration: cr H3101-3104)

   Considered under suspension of the rules. (consideration: CR H3101-3104)

Read the record

• Read on Congress.gov (opens in a new tab) The official record on Congress.gov.