Senate bill · S. 2495 (119th Congress)
Keep Call Centers in America Act of 2025
U.S. Senate
Sponsor: Ruben Gallego (U.S. Senator for Arizona, Democratic)
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From Congress.gov and official rosters. This record was last updated Jul 30, 2026. About our data
Summary
Keep Call Centers in America Act of 2025 This bill generally requires businesses to make U.S.-based, human customer service agents available to consumers and makes certain businesses ineligible for federal loans or grants if they relocate a call center overseas or contract for overseas call center work. Generally, at the beginning of a customer service communication, agents must disclose their location and, if the agent is outside of the United States, that the consumer may request immediate transfer to a U.S.-based agent. Businesses that use artificial intelligence (AI) for customer service communications must also disclose that a nonhuman AI or machine is being used and that the consumer may request immediate transfer to a U.S.-based, human agent. Separately, the Department of Labor must maintain a list of businesses that operate call centers of a specified size and that either relocate a call center out of the United States or contract call center work overseas. Businesses must generally remain on the list for up to five years, but Labor must remove a business from the list if the business meets certain requirements. Businesses on the list are generally ineligible for federal grants or federally guaranteed loans for a specified period. Businesses with existing federal grants or loans that are added to the list must pay a monthly penalty and are ineligible for further disbursement while they remain on the list. If such a business remains on the list after one year, the grant or loan must be cancelled.
Summary from the Congressional Research Service. How we handle summaries
Where it stands
Assigned to a committee for review.
- Introduced
- In committee
- Up for a vote
- Passed one chamber
- Passed
- Enacted
Committee
Senate Committee on Commerce, Science, and Transportation · U.S. Senate
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Cosponsors
1
Cosponsors listed on Congress.gov, shown A to Z.
- Republican1
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Related bills
As identified by Congress.gov.
Full history
- Jul 29, 2025
Introduced
Introduced in U.S. Senate
U.S. Senate
- Jul 29, 2025
Referred to committee
Read twice and referred to the Committee on Commerce, Science, and Transportation.
- Jul 29, 2025
Referred to committee
Read twice and referred to the Committee on Commerce, Science, and Transportation.
- Jul 29, 2025
Referred to committee
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Read the record
- Read on Congress.gov (opens in a new tab) The official record on Congress.gov.